Returns and Refunds

CoinMineShop wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.

The following conditions will make the warranty invalid:

Please review our return policy before ordering. All sales are final. No refunds will be given. A 90-day warranty is provided starting from the shipping date. Defective mining rigs within warranty period can be repaired free of charge under the warranty policy.

After 90 days you are still covered by full manufacturers’ warranty. Most of the parts are covered by 3–10 years manufactures warranty. For more details visit warranty page.

To be eligible for a warranty return the item must be new, unaltered, undamaged and in its original packaging including all the accessories and cables. Warranty returns can ONLY be exchanged for another item(s). Please read our overall Return Guidelines Policy for additional information on restocking fees.

Return Guidelines

These Return Guidelines are applicable only to products purchased by you directly from the CoinMineShop website. All returns must meet the overall guidelines for the individual return policy to apply.

If you complete a purchase and wish to cancel it, contact the CoinMineShop RMA Department at .
If your item has not yet been shipped, we will cancel the order and your full purchase price including shipping will be refunded.

Custom or Rush orders being processed that were requested by the customer involving increased graphics cards (GPU) capacity, custom components (Motherboard, Power Supply, Etc.) and orders made specific for the customers request outside of the normal order process featured on CoinMineShop’s site are not subject to cancellation.

All product returns require a Return Merchandise Authorization (RMA) number.

Before returning a product, please, first contact CoinMineShop customer service and obtain a Return Merchant Authorization (RMA) number before the end of the applicable return period. CoinMineShop will not accept warranty/defective component returns without an RMA number.

You may obtain an RMA number by contacting CoinMineShop RMA Department at .

You must ship the product to CoinMineShop within three ( 3 ) calendar days of the date that CoinMineShop issues the warranty Return Merchant Authorization (RMA) and follow these steps:

  • Ship back all products you are seeking to return to CoinMineShop and for which you received an RMA number.
  • For warranty returns, the item must be new, unaltered, undamaged and in its original packaging including all the accessories, cables, media, documentation and any other items that were included in your original shipment.
  • Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

The buyer will be responsible for actual return shipping charges. Purchases can be exchanged for another item(s), or a refund. Shipping will not be refundable on cancellations where the order has already been shipped.

The buyer will be responsible for actual return shipping charges. Purchases can ONLY be exchanged for another item(s). Shipping will not be refundable on cancellations where the order has already been shipped. For product warranty returns shipped after the three ( 3 ) calendar days RMA time frame, CoinMineShop reserves the right to reject the shipment and reroute the item back to the customer.

Upon receipt of your return, CoinMineShop will notify of updates to the warranty return and of the estimated return date.

Note: Before you return the product to CoinMineShop, make sure to back up any data on the hard drive(s) and other storage devices in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs, and PC Cards. CoinMineShop is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

We recommend that you ship return merchandise via Fedex with tracking, signature confirmation and that you request adequate insurance to cover the purchase price of the shipment. CoinMineShop will not assume responsibility for reimbursement or compensation If return/exchange packages are damaged, lost, stolen, or mishandled. We highly recommend you using original packaging and pack the product the same way as it was originally shipped.

Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, discounts for bulk purchases) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, CoinMineShop may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.

Please note that a different return/exchange policy may apply to in-store purchases.

Restocking Fee

For all other orders: We reserve the right to accept returns for refund and will charge a restocking fee of up to 25% of the purchase price paid, plus any applicable sales tax. This applies to canceled orders being processed and orders that have shipped. Refunds will only be issued to the original payment method that you use when placing your order.

Damaged Shipping and DOA

Please refer to DOA and Damaged Shipping Policy.

Modifications for Terms and Conditions

We may make changes to the Site and the Terms and Conditions. It is your responsibility to review the Terms and Conditions for updates or changes. If you do not agree to the Terms and Conditions, you should not use the Site.

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